Support

Email support@getmcpify.app with your store domain. We answer on business days; Agency stores are handled first.

Report a problem from your AI client

Ask your AI client to report the issue to MCPify. It drafts a short technical report, shows it to you and sends it only after you agree. No logs or conversation history are sent.

Common questions

My AI client says 401 or cannot connect

Check that the URL is right: OAuth clients use the server URL ending in /mcp, API keys use the connection URL /mcp/<connection-id>. A renewed API key or a revoked connection stops old credentials. Reconnect the client.

A request was blocked

The message names the missing permission or limit. Open the connection in MCPify, change it, and reconnect OAuth clients so they get the new access. The audit log shows every blocked request and why.

A tool is missing

Tools only appear when the connection, your plan and the app's Shopify access allow them. Ask the AI to call get_shopify_capabilities to see what is enabled.

Results look incomplete

Large lists come in pages. The AI must follow the cursor until hasNextPage is false.

Documentation

Setup, permissions, the full tool list and API details: documentation · MCP server URL: https://getmcpify.app/mcp